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Privacy Policy

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This Privacy Policy explains how ClariCase ("ClariCase," "we," "us," or "our") collects, uses, discloses, and protects information when you visit claricase.com or use our document, business registration, DTI, and lawyer referral assistance services. ClariCase is based in Davao City, Philippines, and primarily serves individuals and small businesses in Davao City and the surrounding Davao Region. By using our website or services, you agree to the practices described in this policy.

1. Information we collect

  • Contact and case information you submit through our consultation form or during a consultation — name, email address, phone number, address, and a description of your situation.
  • Case and business documents and details you share with us so we can prepare your paperwork, including information about a lawsuit, demand letter, court, business name, or registration you need help with.
  • Payment information submitted when you pay for a service. Card and payment account details are collected and processed directly by our third-party payment processors (such as Xendit, HitPay, or another PCI‑DSS compliant gateway we use from time to time) — ClariCase does not receive or store your full card number, CVV, or bank account credentials on our own servers.
  • Scheduling information such as your selected appointment date and time, collected through our booking calendar.
  • Basic website usage data — such as pages visited, browser type, and approximate location derived from IP address — collected automatically through standard web logs and, where enabled, analytics or cookie technology, to help us improve the site.
  • Communications you send us by email, phone, text message, or through any support channel we make available.

2. How we use your information

  • To respond to your consultation request, schedule appointments, and communicate with you about your case, registration, or referral.
  • To prepare the documents and business or DTI registration paperwork you request, using the details you provide together with official forms and publicly available resources.
  • To refer you to an independent, licensed lawyer from our network when your matter requires legal representation, and to share the information necessary for that lawyer to follow up with you.
  • To process payment for services through our payment processor and to send receipts and invoices.
  • To maintain records of the services provided to you, for our internal recordkeeping and legal compliance.
  • To improve our website, services, and client communications.
  • To comply with applicable law, respond to lawful requests, and protect the rights, property, and safety of ClariCase, our clients, and others.

We do not use your case information to generate legal strategy on your behalf, and we do not use your information for automated decision-making that produces legal or similarly significant effects concerning you.

3. Cookies and similar technologies

Our website may use cookies or similar technologies to remember basic preferences, keep the site functioning correctly, and understand how visitors use the site in aggregate. You can control or disable cookies through your browser settings; doing so may affect some site functionality, but will not prevent you from contacting us or booking a consultation.

4. How we share your information

We do not sell or rent your personal information. We may share information only with:

  • Payment processors (such as Xendit or HitPay) solely to process your payment, in accordance with their own privacy and security practices and applicable payment card industry (PCI‑DSS) standards.
  • Scheduling, communication, and case-management platforms that help us book appointments, send messages, and organize your file, solely for the purpose of delivering our services to you.
  • An independent lawyer in our referral network, where your matter requires legal representation and you agree to be referred — only the information that lawyer reasonably needs to follow up with you about your case.
  • Government offices and agencies such as the DTI, local government units, courts, or the BIR, where necessary to submit or process an application or filing on your behalf.
  • A successor entity, in the event of a merger, acquisition, or sale of some or all of our assets, subject to the same confidentiality commitments described here.

Every service provider or lawyer we share information with is expected to use it only for the purpose it was shared.

5. Data security

We take reasonable administrative, technical, and organizational measures designed to protect the information you share with us, including limiting internal access to case files and payment records to staff who need them to do their work. Payment card data is handled by PCI‑DSS compliant third-party processors and is never stored in full on our own systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to protect your information appropriately for the sensitivity of the data involved.

6. Data retention

We retain case-related documents and personal information for as long as reasonably necessary to provide our services, satisfy the purposes described in this policy, and comply with our legal, accounting, and recordkeeping obligations. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

7. Your privacy rights

As a business operating in the Philippines, ClariCase processes personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, which are enforced by the National Privacy Commission (NPC). Under this law, you have the right to:

  • Be informed that your personal data will be, are being, or were processed;
  • Request access to your personal data that we hold;
  • Request correction of inaccurate or outdated personal data;
  • Object to the processing of your personal data in certain circumstances, and to withdraw consent where processing is based on consent;
  • Request erasure or blocking of your personal data, subject to exceptions such as records we are required to retain by law or that are needed to complete services already underway;
  • Be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data; and
  • Data portability, where applicable.

You can exercise any of these rights, or ask us a question about how they apply to you, by reaching out through our contact section or by emailing us at info.claricase@gmail.com. We will respond within the time required by applicable law and may need to verify your identity before fulfilling certain requests. If you believe your rights under the Data Privacy Act have not been respected, you may also file a complaint with the National Privacy Commission.

8. Children's privacy

Our services are intended for adults handling their own legal, business, or registration matters. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the updated version on this page with a new "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact us

Questions, requests, or concerns about this Privacy Policy or how we handle your information can be directed to us through our contact section, by email at info.claricase@gmail.com, or by phone at +63 997 086 2200.